Surviving With CX, Tech & Innovation
The Gist Customer-focus. Superior customer experience increases loyalty and competitive edge. Tech maximization. Fully adopting and integrating your martech stack drives efficiency and visibility. Continual optimization. Establish a culture of…
The Analog Embrace: How Some Experiences Are Surviving the Digital Age
Zeroes and ones were promised to be the future, with digital media taking over in several ways. But the transition hasn’t been the smoothest, and in some situations, customers are…